> Really don't need "UX designers" to tell you any of that
1.) Really? Would love for you to elaborate more. If you don't have a team trying to improve the user experience (i.e. user experience designers) then who will? Will you just wait for you users to tell you there is a problem? If so, then you aren't actively meeting the needs of your users insofar as you are not meeting their goals.
2.) If you are going to downvote me based on an opinion that you have about UX that defeats the primary purpose of downvoting. What I say is true, I work in HCI and UX. You very much need a team who is meeting / understanding the needs of the user. If not, the result is a disconnect between what the user actually needs and what you provide (you being Netflix).
3.) > nor can UX designers fix it. This is just not true. It is the job of UX designers to work closely with the engineering team to meet the needs of the users. I am not sure what experience you have with UX designers, but they should and often do work actively with engineers to "fix it."
So my question for you is: If you don't need UX designers (forgot about the term UX designers as it seems you clearly have a problem with how we are defining a group of people who are actively attempting to design experiences around meeting the needs of the user), then who will you rely on to ensure that the user's needs are being met? The engineers?
1.) I never said you don't need UX designers, I said you don't need UX designers to tell you that your video shouldn't stutter in the middle of playback.
2.) I didn't downvote you, nor did I respond to you.
3.) Yes, exactly. They can tell you there's a problem and monitor whether it's being solved but it's up to the engineers to fix it. Furthermore, I reject your implication that engineers nor anyone who isn't a UX designer (e.g. a PM) is sticking up for the customer. I wasn't belittling UX designers, but you're sure as hell belittling others.
Sorry you have had such a bad experience that you need to attack a strawman to stick up for UX designers. I know the value of UX designers. I stand by my opinion that they don't need to have ANYTHING to do with fixing a video buffering problem, or recognizing that it is a problem.
