Crucial Conversations and Crucial Confrontations/Accountability
I read these books when I first got into management and they changed so many things about the way I communicate with others. Everything in the books is obvious but things I was never taught growing up.
Learning how to understand others' intentions by the totality of their body language along with what they say is incredibly important. It's helpful for diffusing tense situations, understanding whether or not strangers pose a threat, easing tension in a relationship, etc.
I read these books when I first got into management and they changed so many things about the way I communicate with others. Everything in the books is obvious but things I was never taught growing up.
Learning how to understand others' intentions by the totality of their body language along with what they say is incredibly important. It's helpful for diffusing tense situations, understanding whether or not strangers pose a threat, easing tension in a relationship, etc.