And then TeamViewer did the same, and if you accidentally connected to a Windows Server OS, they locked your account :-(
So I had to move on to... nothing actually, now I'm using the Windows-integrated "Quick Assist" feature which works fairly well (but requires a Microsoft account unfortunately).
So I had it installed on all of my family and friend's computers to use it occasionally when they had trouble.
Then one day they changed license and you couldn't use them anymore.
I had to move to TeamViewer.