Strangely the incompetence of a company has to do with how much it is in their interest to fix something. A bug makes the company money? This can't be fixed, are you sue it is important? A bug loses the company money? It is fixed within the hour!
Example of the first is the horrible billing for cloud products, designed to make it easy to get huge bills and apparently that is impossible to fix.
Incompetence wouldn't correlate this strongly with company interests if incompetence actually was such a huge problem for fixing things. Sure companies often fail at doing some stuff, but those things then are usually very hard to do, they never fail at relatively simple things unless failing at it helps them.
Example of the first is the horrible billing for cloud products, designed to make it easy to get huge bills and apparently that is impossible to fix.
Incompetence wouldn't correlate this strongly with company interests if incompetence actually was such a huge problem for fixing things. Sure companies often fail at doing some stuff, but those things then are usually very hard to do, they never fail at relatively simple things unless failing at it helps them.