My team has issues deploying builds to test machines. It's like 15 steps and takes an hour. The tooling is atrocious and recently got even worse.
We eventually found the team responsible for this (the org structure is hard to penetrate because no one answers emails). They said they had no idea anyone was dissatisfied. Then they said that it was a low priority so they didn't care and nothing would be done.
In my experience, you can usually convince an engineer that their stuff has a problem and they need to fix it. But it's often impossible to convince management if they aren't on the hook for user satisfaction.
We eventually found the team responsible for this (the org structure is hard to penetrate because no one answers emails). They said they had no idea anyone was dissatisfied. Then they said that it was a low priority so they didn't care and nothing would be done.
In my experience, you can usually convince an engineer that their stuff has a problem and they need to fix it. But it's often impossible to convince management if they aren't on the hook for user satisfaction.