It's big organization beauracracy thing. Businesses have a little more pressure to economize, and that's the biggest practical difference. Large groups of people get stupid. Also, businesses have more of an incentive to extract money from you, which alone explains many of your examples.

Even so, I think this example is exceptionally atrocious, and it's really hard to imagine a for-profit organization getting away with that for long. It's a matter of degree, and government organizations can go farther out before they die.