> if I'd go to my office colleagues and tell them to run some commands in the shell, they'd think I'm mad.
Depends on the colleagues, potentially - I often feel like I underestimate what other people are capable of learning, and that the resulting conversations can seem unintentionally condescending as a result of that (i.e. not preparing and demonstrating what's possible for fear that someone may not understand).
> The user interface has to be super slick everywhere because an average user is very spoilt.
Yep, that makes sense. However, whether I'm an employee, a business owner, an investor, or a partner who wants to see a business succeed: if I learn that the company is spending on software when there are lower-cost alternatives available that are ignored largely due to look-and-feel concerns.. some cognitive dissonance may develop. Especially if the potential cost savings could be pooled with others towards resolving those issues.
(on a potentially more practical note: what I hear from you is that user experience frustration can lead to dissatisfaction with software; I'm not sure what the best routes forward there are, other than encouraging further feedback and finding ways to improve and promote product design in user-facing FOSS)
> if I'd go to my office colleagues and tell them to run some commands in the shell, they'd think I'm mad.
Depends on the colleagues, potentially - I often feel like I underestimate what other people are capable of learning, and that the resulting conversations can seem unintentionally condescending as a result of that (i.e. not preparing and demonstrating what's possible for fear that someone may not understand).
> The user interface has to be super slick everywhere because an average user is very spoilt.
Yep, that makes sense. However, whether I'm an employee, a business owner, an investor, or a partner who wants to see a business succeed: if I learn that the company is spending on software when there are lower-cost alternatives available that are ignored largely due to look-and-feel concerns.. some cognitive dissonance may develop. Especially if the potential cost savings could be pooled with others towards resolving those issues.
(on a potentially more practical note: what I hear from you is that user experience frustration can lead to dissatisfaction with software; I'm not sure what the best routes forward there are, other than encouraging further feedback and finding ways to improve and promote product design in user-facing FOSS)