That's a good one, as if I've ever remembered or trusted that menu options are the same. It's another one of those useless platitudes that just wastes time. Surely anyone who just hits a number and gets connected to the wrong place will just call back and listen to the options the second time, no need for that useless message.
I'd greatly prefer if they just immediately started listing off menu options.
Also a variant on #1 that drives me batty is when they use that in the "hold music". Every 30-60 seconds the music stops and a voice repeats the BS about how you can find what you need online. It's a tease, you think your call was finally answered, and it rubs salt in wound by advertising something that clearly failed in it's task.
Every 30-60 seconds the music stops and a voice repeats the BS...
...at four times the volume of the hold music, so you can't just set volume and forget it. And when a human comes on, that will be attenuated at least 10dB from what the hold music was.
I'd greatly prefer if they just immediately started listing off menu options.
Also a variant on #1 that drives me batty is when they use that in the "hold music". Every 30-60 seconds the music stops and a voice repeats the BS about how you can find what you need online. It's a tease, you think your call was finally answered, and it rubs salt in wound by advertising something that clearly failed in it's task.