Where is the end user? Where’s is the joy? Where is the reason why people are going to love this technology? Where is the practical example?
Instead it’s all business, but that business is worthless if you don’t start with the reason people want to use, embrace and even love your product or service.
On point.
He's trying to make a product for his business instead of the user.
Edit: In addtiton it's amazing how early he identified his business weaknesses (platforms dependency and lack of innovation) yet decided to solve them in such a strange if not wrong, at least very risky way.
How all those investments in AR/VR would improve innovation problems in the core business? Apple is able to innovate in his core business so it's not a company size or age problem. Instagram, whatsapp, snap and tiktok are all proofs that there's room for innovation in facebook family of apps. Moreover if you already struggle with innovation and your growth comes from the network effect of your platforms is it really a good idea to bet on such ambitious projects?
Yep, all business talk and generic tech hype. It's no surprise that it is failing if they approached this problem from a business and tech orientation, rather than looking at it from the customers point of view.
What problems does VR/AR solve that would want to make one wear an AR headset all of the time? Why do I want to wear one while changing my daughters diaper, or walking my dog after work? I see no problems that it solves.
Where is the end user? Where’s is the joy? Where is the reason why people are going to love this technology? Where is the practical example?
Instead it’s all business, but that business is worthless if you don’t start with the reason people want to use, embrace and even love your product or service.