At my first internship I built a program that generated reports with a ranking o... | Hacker News

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		azhenley on Nov 20, 2022 \| parent \| context \| favorite \| on: Ask HN: What is the thing you've built that you re... At my first internship I built a program that generated reports with a ranking of call center agents based on their daily time on the phone and calls taken. It was used to fire the bottom X% periodically. Not nefarious, but wasn’t how I want to spend my energy.

cobertos on Nov 20, 2022 [–]

Once a metric exists, it will become a target to live/die by and bend all sorts of human behavior to make it regardless of secondary factors.

Feels like this is more of a human problem that hasn't become common knowledge yet, if it is capable of becoming that.

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