GCP doesn't operate the same way as Google consumer products. We are a paid customer for over 5 years and I also have only good things to say about GCP and their support
Really because I'm a GCP customer also and earlier this week they arbitrarily shut off Looker on us with no explanation leading to tons of pissed off customers. Our account executive responded with no help and a link to file a ticket. I expect a lot more from a service we're paying $10k+ a month for and my experience with Google has been so bad we're considering migrating everything to Microsoft.
I'm curious about how is the support these days. My last interaction with it was along the lines of "Uh, why are you contacting us for advice and not like, use the docs". This was for a new project and asking the same set of questions to AWS led them to send three guys to our office the next week for a round of demos and best-practices discussions.
There's some exceptions, like Google Cloud Debugger which is getting shut down at the end of the month (although to be fair there was a long notice period). My team is pretty sad about it going away: https://cloud.google.com/debugger/docs
But, in true Google fashion, the replacement story using Firebase is a "what is wrong with you people?!" I honestly suspect that the GCP team failed to tell the Firebase team about the rug pull, and now it's "welp, good luck"
It appears based on my playing around with it that the data is actually traveling into Firebase successfully, but there is not the slightest shred of UI nor onboarding docs for "hello, I would like one cloud debugger, please"
Using debugger for the first time was actually incredible. Having a debugger attached to a live service with zero impact was such an alien feeling. What a cool piece of tech.
