> Telegram isn't great for having an overarching place for everyone to join with siloed discussions for sub-categories of discussion.
Just want to point out that they fixed this, it's possible to create Topics once the channel's community reaches 200 users.
Though this probably isn't what most users want for a support channel. Having one place to go is simpler then a community with a dozen company meme channels that you have no interest in seeing.
> Matrix (https://matrix.org/) is pretty bad when you get to using it. It works, but the QOL isn't up to Discord's level.
It goes to hell if you make the mistake of enabling E2EE for channels since the key exchange bogs it down and only a few clients support encrypted message search. Otherwise, yeah the Element clients have pretty bad UX especially when comparing to Telegram. Some other clients like Nheko improve on it but don't cover the full set of features, so while I'm a user of Matrix I find it hard to continue to recommend Matrix over chat ecosystems with better usability.
Just want to point out that they fixed this, it's possible to create Topics once the channel's community reaches 200 users.
Though this probably isn't what most users want for a support channel. Having one place to go is simpler then a community with a dozen company meme channels that you have no interest in seeing.
> Matrix (https://matrix.org/) is pretty bad when you get to using it. It works, but the QOL isn't up to Discord's level.
It goes to hell if you make the mistake of enabling E2EE for channels since the key exchange bogs it down and only a few clients support encrypted message search. Otherwise, yeah the Element clients have pretty bad UX especially when comparing to Telegram. Some other clients like Nheko improve on it but don't cover the full set of features, so while I'm a user of Matrix I find it hard to continue to recommend Matrix over chat ecosystems with better usability.