The whole point is that they don't have to answer. They hope someone else from the community will before they get to it.
It is the evolution of the mailing list then forum style "support". Make a forum, let people ask question and answer them themselves. Ideally don't participate in the communication at all yourself. Win!
It is the evolution of the mailing list then forum style "support". Make a forum, let people ask question and answer them themselves. Ideally don't participate in the communication at all yourself. Win!