In general the way to get out of this successfully is to have a moderation team and a process that (enough) users trust, and the way you do that is to just _not_ try to make everyone happy and accept that some people are going to disagree with the moderation decisions, and it's fine if they just _leave_. It's one of the reasons that I think the best subreddits and smaller independent online communities like hacker news and metafilter remain so stable for so long.
Facebook and twitter and the like are doomed to be in this trap forever because their pursuit of global growth means they _have_ to make everyone happy, and in the process make _no one happy_.
And this is also one of the reasons why, wisely, most western democracies try and stay out of the business of regulating speech entirely.
Platforms optimize for engagement (and ad spend), not happiness. Sometimes (long term), they can overlap. Surprisingly often (especially short term), they do not.
Also, life itself optimizes for self propagation, not happiness. Sometimes (long term), they can overlap. Surprisingly often (especially short term), they do not.
I was going to reply something along the lines of this.
FB/X are sites that want to have broad appeal in order to attract as many as possible to sell their eyeballs to advertisers. But attracting as many people as possible means you are going to have groups that do not and cannot agree which causes strife.
Facebook and twitter and the like are doomed to be in this trap forever because their pursuit of global growth means they _have_ to make everyone happy, and in the process make _no one happy_.
And this is also one of the reasons why, wisely, most western democracies try and stay out of the business of regulating speech entirely.