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At a large enough scale you can do most of these processes by automation, except the actual courier delivery. And well, at least UPS has actual identified locations in their vans, so just going by location+barcode might be somewhat practical for them.


Beware of the line of operations research thinking that has latterly tanked Boeing’s engineering reputation, something the rest of us designing layered business processes can all learn from. Complexity is always best handled pushed down to the leaves of the tree. The ideal central body performs reporting and audit, not command and control. Although for some, I suppose the Boeing takeaway might be that the bottom line improved and no-one went to prison.




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