It’s a non-deterministic calculator and people are getting convinced it’s providing factual information. It’s great for ideas and discovering terminology, but it’s just not good at anything that needs factual, consistent output.
We’re getting to the point where new technology is making many things worse and less productive.
Even if LLMs could promise factuality, I'm not convinced that innovative ideas like shopping agents are what enough customers would actually want in practice. Sites like Walmart could benefit a lot more by better UX and faster shipping times. They'd probably be even better off not calling themselves Walmart.
We’re getting to the point where new technology is making many things worse and less productive.