The NSA worked with GHCQ to tap Google's fiber between data centers, which at the time, was not encrypted. You can see several presentations including "SSL added and removed here" (reference to the SSL connection being terminated at the Google front end and then transmitted unencrypted to the backend in another data center), as well as an actual BigTable packet from tcpdump that included a user identifier.
If you read The Idea Factory, it shows that AT&T leadership worked closely with NSA and other governmental agencies (on a "secret schedule" so nobody would know who the execs were meeting with) to help them access US phone data.
I'd love to know the extent of what NSA has done between its founding and today; I'm sure they've pulled off some astounding things, and bolluxed up other stuff badly.
I've worked with quite a few ISPs and exchanges. I haven't set up port mirrors for the NSA but I have setup temporary mirrors for the FBI upon request.