Not from a cold email to a support line. Remember that this isn’t a personal email where people can be contacting you for all kinds of reasons.

The amount of legitimate reasons to ever open a link in a support email is basically zero.

When you have a company policy enforced by training and/or technology there is no thought involved, you just respond with “sorry, we can’t open external links. Please attach your screenshot to [ticketing system].”

Your ticketing/email system can literally remove all links automatically right?